Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. Here’s how: If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect on your Mac or PC. Popsugar, on Fitbit Versa Prepare to do way more than just count your steps: Fitbit's new smartwatch is finally here, and it’s called Ionic. ... you may need to replace the batteries. Dave Johnson has been writing about tech since 1990. Restart the Fitbit. What other problems have you experienced with your Fitbit? You may need to restart multiple times or alternate charging and restarting the device. Clean the Fitbit. To keep you on track, you now see the low battery indicator clock face when Ace 2 is below about 7% battery life. The Fitbit Zip is one of the more unusual trackers in the Fitbit family. Before you do this, know it will remove all the data stored on your device and wipe it completely clean. Problem 6: Fitbit fitness tracker has stopped working after charging. I recently switched over to a Netgear Orbi mesh WiFi system. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Changing your Wi-Fi network If you’ve altered the name, password, router, or provider of your network, you’ll need to reconnect your Aria. Press the side button for two seconds. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Double-check that your charger is securely connected to your device and USB port. Share your Fitbit troubleshooting issues in the comments. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Then remove the charger to confirm you have a working replacement. Seems to be working fine, and it's tough to beat a 1 cent fix. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Tap "Account," and tap the tracker that's set up on your phone. You've been subscribed to our newsletter. • Your scale will receive automatic firmware updates. If your Fitbit has been in storage for a while or subjected to a lot of dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Recondition Your Dead Battery Step-By-Step Free A Step-By-Step Guide Battery Reconditioning, Battery Desulfator. If the battery completely runs out before being replaced, data loss may occur. If everything is properly connected and still not working, try plugging it into a different USB port. When you wear your tracker on your dominant wrist, Fitbit decreases the step-counting sensitivity. The battery on the original Fitbit tracker is different than the newer Fitbit HR. It’s the best digital scale I’ve used, but also the most expensive. Fill in your personal stats, like your height, weight, gender, and birthday. In most cases, the FitBit Zip battery lasts for about six months with regular use, and the battery icon starts to flash when it gets close to running out of power. Try each troubleshooting step in the order presented here. If not already connected, use in-app instructions to connect 5. Continue pressing the button for seven to nine seconds. When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. It must have been a bad connection because it did work when I manually pressed the battery down hard. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2). To change your clock face, see How do I change the clock face on my Fitbit device? If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. Recondition batteries. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. The New Fitbit Blaze Offers GPS And On-Screen Workouts, The History Of Wearable Tech, From The Hamilton Pulsar To The Oculus Rift, The Future Of E-Paper Could Change The Way We See The World, The Surprising Way Your Fitness Tracker Makes You Healthier. From now on, your Fitbit data will only sync when you open the app. If you can find a battery that fits, it would work. • Do not expose your Aria 2 to extremely high or low temperatures. Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. Get a clearer picture of your health with Fitbit Aria 2 – easy to use Wi-Fi smart scales that measures weight, body fat percentage and BMI all in one step. After replacing the bad battery, plug in the charger for at least 20 minutes. Once you release the button, the tracker will turn off. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo. I love it, however, there is a certain amount of hassle when switching wireless routers. Here are the basic steps. If connected, view sync options 6. Most devices are easy enough to reconnect. • Do not leave your Aria 2 scale near open flames. Ensure the items you want Fitbit Aria to send us are enabled 7. This helps to reduce undercounting your steps, and it is also the default setting. My Fitbit One has suddenly stopped working. Find them in the Fitbit Clock gallery. My Fitbit went through the clothes washer attached to my jeans. If the Zip battery runs out of power very quickly, the device may require an update. Log in for exclusive customer support. Here’s a video that shows how to remove the battery. Just search for Fitbit Versa battery part to get results for suppliers. Here’s how to do a factory reset on the Charge HR: If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support. Make sure to clean the Fitbit's charging contacts as well as the pins on the charging cable. Your Fitbit might not be getting enough power to charge its battery. If the tab on the scale has already been removed and the scale does not display "SETUP ACTIVE", open the battery compartment door and remove one battery, wait 10 seconds, then replace the battery and close the battery compartment. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. Aria 2 also has "Aria 2" written on the back of the scale. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. How Does Fitbit Calculate Calories Burned. Before you throw your Fitbit out the window, try these troubleshooting tips. Replacement batteries - example only are available online. Aria uses 4 batteries, while Aria 2 uses 3 batteries. ... such as when you set up a new router or change … Fitbit Aria is an digital scale that stores the measurements in your FitBit account. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Here’s how Fitbit recommends you fix this issue: Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. Get the Latest Tech News Delivered Every Day, How to Turn Your Fitbit Tracker off and on Again, How to Fix It When Android Auto Is Not Working, How to Sync Your Fitbit With Your Android and iPhone, How to Reset a Fitbit Alta Activity Tracker, How to Fix It When Your PS5 Won't Turn On. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. Once you’ve created your personal profile, you’ll need to add your device. Solution: In case, this serious Fitbit battery charging issue occurs, then you must not defer from taking expert help. Save your energy. Note that whenever the battery life runs low on the Aria 2, it will provide you with an alert on its display. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device. Make sure the Fitbit charges correctly. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to … To keep it 'pushed down' I put a penny on top of the battery and was able to close it. In manual mode, your Fitbit will only sync when you tell it to. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. You can specify which wrist you wear your Fitbit on by updating your personal preferences. It doesn’t matter whether you run marathons or prefer nightly walks around your neighborhood — a Fitbit can play a crucial part in helping you reach your fitness goals. At the top of the screen, click on “Log,” then “Activity.”. This will turn off automatic syncing. In the Automatic Tracking Section select Fitbit Aria 4. Sounds perfect, right? If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. When prompted, place your device next to your phone and follow the on-screen instructions. It fails immediately after removing it from the charger. Sweet Success! When your Fitbit shows a four-digit code, enter it into the app. Either you're already subscribed or this is an invalid Email Address. • Do not leave your Aria 2 in direct sunlight for an extended period of time. For Aria Air, check the battery level icon on the display. Whatever the issue, there are some simple fixes that will get your Fitbit back up and running. After driving 17 hours with the Aria packed in our luggage it stopped working, displaying only: Read on to learn how to fix the five most common problems. Never throw batteries. To save any changes you make to your account, tap "Sync Now.". Fitbit Ace opens up a direct line of communication across the family to help parents and their children understand how physical activity impacts overall wellbeing and health. You’ll know it has successfully reset if your time says 0:00. Once you click “Log Activity,” your stats should be more accurate. It does not even restore to its original state. After you see the message “Setup Active,” follow the instructions in your web browser to complete the setup process. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. Ensure Bluetooth is enabled on your phone. Make sure the contacts on your charging cable and Fitbit are clean. Perform a factory reset of the Fitbit. Note: If the screen is blank, you see the message "Step on," or if the message “Tap to change” scrolls across the scale’s screen, take out and reinsert a battery, then repeat the setup process. The first sends information from your Fitbit to your phone multiple times throughout the day. Charge the Fitbit for a minimum of three hours before using it. Best Fitbit Aria Setup After Changing Batteries Download PDF. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, ... ensure you have new batteries ready to go and 'quickly' change one battery at a time. But if you’re having problems with GPS connectivity or data tracking, subpar syncing may be to blame. Fitbit’s beauty lies in its versatility. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. The very first thing you’ll need to do is set up a Fitbit account. This will turn your device on and off without deleting any data. This helps to reduce overcounting your steps. I then took the decision to carefully open it as in this guide. It may instead display the name of your previous network followed by “Tap to change.” When you see the “Tap to change” message appear, press briefly and firmly on the Unplug your tracker from the charger, and turn it back on if it hasn’t automatically restarted. Leave your device plugged in to the charging cable for at least 30 minutes. Here are some easy troubleshooting steps to try on your Fitbit device. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist. • Do not use if irritation or other reactions develop after contact with your Aria 2. Go into your settings and ensure Bluetooth is enabled. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration. One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. While you’re holding down the button, remove the charging cable. Next, press and hold the button until you see the Erase screen. Why isn't my Fitbit scale working? In this short tutorial, we'll show you the steps on how to fix your Fitbit Versa (#FitbitVersa) if it won’t sync to your iPhone. This will turn your device on and off without deleting any data. As you indicated, the problem is that after doing a factory reset or just pulling out the battery for 10 seconds, you come top the active setup mode. But before you throw your device out the window, try these Fitbit troubleshooting tips. You are instructed to go to your mobile device (or on your computer) and search for the Aria network on your Wi-Fi settings on your phone. There are two options for syncing: automatic and manual. Here’s how to set up each of those modes: While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. When a series of screens come up, press the side button when you see one that says VIBE. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker. Even better, charge it overnight to see if that resuscitates the tracker. Slide the toggle next to "All-Day Sync." Once you’ve opened the app, type “Join Fitbit.”. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Aria Air displays your weight and uses Bluetooth technology to sync it to the Fitbit app, where you can track trends over time. Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company: The length of your charge varies depending on your device, but there are ways to extend it. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. Contact Fitbit customer support. Confirm that you removed the plastic protective cover from the back of the device. Press the button again to see the Error screen. The Fitbit Ionic has a steel case and rubberized band. Your device's battery won't charge after you remove it from the box. We have 5 new clock faces you can try. 3. Make sure Bluetooth is enabled on your phone. - Fitbit Smartwatch Shop the Fitbit Aria Air smart scale to get a more complete picture of your health. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. This troubleshooting guide covers all Fitbit models. If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. Get Support What router settings do I need to set up and sync Aria? The display only works when plugged into a charger. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. Fully charge the Fitbit. This movement confuses Fitbit’s algorithm, recording these movements as steps. Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. If you're unsure whether you own an Aria or Fitbit Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. I tried unsuccesfully to dry it out in rice for a week, but that didn't help at all. Don't pay for new batteries again by using this 1 easy tip. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. Sure, until you check your stats and notice your steps seem way off. Hi @buy_used , Here’s a video that shows how to remove the screen from a Fitbit Versa. What's changed. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. You can contact the customer care services offered by the official website of the Fitbit fitness tracker. Release it, and then press it again. Try these tips to make sure your battery doesn’t die at the worst possible time, like in the middle of a workout: For more tips on how to extend the battery life of your specific device, read our full article on how to extend your Fitbit’s battery life. So, you’ve made sure your Fitbit is set up and syncing properly, but now you’ve encountered another headache — your battery won’t charge. 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