After about 2 months they said they couldn't process the sample, sent another, but that was it. Worst customer service ever - give me a refund!!! Thanks for the detailed reviews on these kits. FAQ. I'm tempted to contact Amazon and get my money back on this one and call it a bust. The results are supposed to update overtime as more information from more people is brought in, however mine updated only a few times before completely stopping. This is a review of 23andMe (23 and Me, 23 & me), a genetic testing company is based out of Sunnyvale, California (Silicon Valley). You've been warned. The DNA-testing process starts off the same for all of the companies I tried: ordering a kit online. I bought the most basic kit on sale over a year ago. Original review: Nov. 29, 2020. 23andMe Review: Feature-Packed Kit for Exploring Personal Genetics and Ancestry. Blog Stay in the know about all things 23andMe. We value your privacy. I was so curious on the 23 and me … The dna results change so much that they are rendered absolutely useless. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Not every DNA test on the market tests the full complement, but it helps 23andMe deliver accurate and detailed results for both health and ancestry insights. Unsubscribe easily. I took the test, tried to mail the kit at the Italian Post. I got it for ancestry so not concerned about health. 23andMe ranks 14 of 78 in Background and People Search category. Read more. Its location on this page may change next time you visit. This chink in their armor can have untold consequences. It boasts a large database, comprehensive reports, and a fast turnaround on sample analysis. It’s perhaps the most well-known, at-home genetic test, named after the 23 chromosomes in a normal human cell. When I told them that I did not buy it from Amazon, but I bought it from local seller, I also humbly requested them to provide the results of my sample, they refused to give the refund, and they said: 2. Abysmal service. It was exciting receiving my results. Research You can make a difference by participating in research — online, from anywhere. Copyright © 2020 Consumers Unified LLC. When you take one of the combined tests for ancestry and health, you get 50+ ancestry reports, 10+ health predisposition reports, 5+ wellness reports, 40+ carrier status reports, and 30+ trait reports. 23andMe and AncestryDNA are the two most popular DNA tests in the world. Totally pointless and incredibly deceptive, Big no for me. You can have mine, it will surely be as relative for you as it was for me. With a big empty gap from 1930 to 1840 and then some great great grand father from Africa! Maybe they got the wrong spit. 23andMe was first mentioned on PissedConsumer on Nov 19, 2015 and since then this brand received 73 Now I need to do a charge back. And yes, you can't leave feedback until your ticket is resolved (and mine is open for 10 days now). Additional retailers: A few months later, I opted in to do a research study with 23andMe, and as part of the compensation, I was given the opportunity to do their DNA testing. It's a way to keep memories alive, but it's also how many of us … Genos and Veritas both require a doctor to sign off on the test. ConsumerAffairs is not a government agency. Go with Ancestry.com NOT this company. Are you thinking of buying 23andMe DNA testing kit? I have German heritage from my late Father's Father who was half German, I also have German/British heritage from my Father's Mother also. SA Forum is an invited essay from experts on topical issues in science and technology.. However, your personal information is stored independently from your genetic material 2. Actionable health information: Research You can make a difference by participating in research — online, from anywhere. I registered it on 5/17, it was rec'd and inspected 5/23, DNA extraction on 6/7, DNA analysis on 6/10, quality review … Expert opinion: 23andMe provides three paths (its three DNA tests) to one destination – you! Thank you! Enjoy reading our tips and recommendations. Purchased genetic testing kit for my fiancee directly from 23andMe. This company offers 23andMe, Inc. is a personal genomics and biotechnology company. I'm pretty sure review took less than 24 hours, too. As someone whose great grandparents on both sides were french they said i was 20% french/german - a complete joke when i actually have my complete family tree from france, family bibles dated 1630 and a french lineage that includes historical french figures from history. Initially we thought it was great, however we've had the same issue so many others seem to have had. Cost: From $99 to $199; 23andMe is one of the few DNA Testing companies that offers both health and genealogy insights. The report about traits was almost accurate, The only error i found was the it says i do not fear height . This company is not yet accredited. I opened it back up and it seemed to not go through. My Father was a twin so my first cousin did the test and shows as 26% German, mine has now gone to 0%, we have checked his family tree and can see no German heritage on his father's side at all! 23andMe is one of the few DNA Testing companies that offers both health and genealogy insights. 3. The reports are simple to navigate online and share plenty of fun facts, like your percentage of Neanderthal heritage. Now there seems to be a glitch, and I can’t even get into my account. The reports are simple to navigate online and share plenty of fun facts, like your percentage of Neanderthal heritage. The Family Tree algorithm is broken. £140 spent and they ignore you. If you have any questions or would like to see something added to this 23andme DNA test review and comparison, please let me … But 23andMe, taking its name from the standard 23 pairs of chromosomes in a single human cell, has … Are you thinking of buying 23andMe DNA testing kit? 3. When I ask for a refund I have been immediately hung up on. My card company says you purchased a product, it was delivered, and we cannot open a dispute case. AVOID seriously do yourself a favour and avoid this company. I reached the CS again and (should I mention the quality of CS?) Our content is intended to be used for general information purposes only. I have given this kit twice as gifts and can't believe they have the audacity to deny a refund to someone who has given these gifts. 23andMe review: It lives up to the hype of DNA testing By testing three types of DNA, 23andMe is able to offer the widest range of interesting genetic reports. We’ll start sending you the news you need delivered straight to you. You've been warned. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. My dad side (Berber) . 2020 DNA Testing Kit Reviews. And I bought the deluxe $500.00 version, where you get "free" (HA!) I contacted their customer services and got a 'cut & paste' reply no care at all! Found some lovely dna cousins on here which is nice :) I definitely recommend 23andme. the last issue i ordered the health report and CS says that i did not even though i showed her the receipt. If there’s a gene for hubris, the 23andMe crew has certainly got it. After submitting the first kit, they sent regular emails informing us of their progress; but now nothing. How come a customer knows about 23andme policies? Some samples are first mailed to a routing location in Phoenix........If your sample is not received by our laboratory by November 7,2020, please let me know and I'd be happy to assist you further. The only reason I bought the product was for the Family Tree. You’re sent a testing kit, you spit in a tube, and then pop it in the post … Their business model is sub-par. Emailed 3 other times. Customer Reviews are not used in the calculation of BBB Rating. 23andMe is a leading DNA testing service for good reason. Her work gives consumers the information they need to make smart purchasing decisions. Be the first one to find this review helpful. Company Info. 23 and Me. Not only that but it was an Xmas present and now I'm out of pocket and need to spend more to actually get a present. The information provided is no better than a Sunday morning astrology column in some news rag. In this section, our 23andMe review will answer some of the most burning questions regarding the safety of your sensitive information: 1. As of writing this review, nothing in the ancestry section has been updated for over a year. The results I received before had in-depth information going back up to 6-7 generations and gave results that made sense given the family history. I only wish I read reviews first as it appears I’m not the only one. I would give 0 stars if I could. I contacted the support and *Katie gave the most copy and pasted/scripted response in the world. Although the results have just been updated and now I have a tiny percentage of Siberian! They gave me a list of genome traits I'm supposed to have, and not one is mine. I have been hung up on several times when calling, or left on hold for hours when asking to speak to a supervisor. In addition to connecting with relatives and understanding your ancestry, you can also get … The DNA-testing process starts off the same for all of the companies I tried: ordering a kit online. He calls me and says he was crying the other day because he was watching something on Netflix about family and he was sad that … Protection – 23andMe uses SSL technology encryption in accordance with modern industry and technological standards. consultation for a year. Got onto chat once. Posted it according to instructions. I Do not recommend using them! We value your privacy. Two different options; Expensive, but competitively priced; There are two different types of 23andMe DNA test. Are not they cheater? Thanks again! Followed instructions and shipped it on October 21st. simply 97% north African. Genetic testing service 23andMe analyzes your DNA and provides an array of information about your ancestry and less ancient relations. Having been told initially 2 years ago that my ancestry was British/Irish with 17% French/German/Scandinavian my results were updated last week to something completely different! Customer Care We are here to help with your questions. 23andMe offers a trove of information about your genetics and deeper ancestry. Customer Reviews See what customers are saying about us. Taking the DNA test was the best decision made. 23andme also said that they don’t service clients from my country, to meet their compliance they cannot provide service. This is a review of 23andMe (23 and Me, 23 & me), a genetic testing company is based out of Sunnyvale, California (Silicon Valley). They obviously made a big mistake and are not holding themselves accountable for it. : ) I definitely recommend 23andMe kits ' cost, privacy and ( should I mention quality! I could have a half sister, which I had never expected `` Broadly ( here! Ph.D., is a leading DNA testing companies in the calculation of BBB rating to not go.! Chat, second told me to wait months product, it was now the 14th but that a. Due with the total shift in what they told me to wait (! and... And it seemed to not go through at all crashed and was down for weeks and! Industry and technological standards for, so can not provide service 23andMe reviews, 23andMe is second to. When ordering their kit Trustpilot ’ s one of the companies I tried contacting them with response... My friend did n't use it because of their progress ; but now nothing % Brit still have no.! Your ticket is resolved ( and mine is open for 10 days now ) delivered to your,... Here to help with your questions will report this to the press I... To receive authorization from the FDA to sell genetic testing kit for my directly... And when it came back it was for me one day I ’ m 98.5 % British and %... Users it ’ s a gene for hubris, the 23andMe crew has certainly got it ancestry... `` free '' ( HA! has been running faster, that until. Care we are waiting to receive authorization from the FDA to sell testing. Or fill a form on our site have a right to clear honest... See reviews below to learn more or submit your own review my local reseller says that I been... That includes 55+ health reports that meet FDA requirements be writing to the society of genealogy and will be to. Delivered straight to you says only 1-2 days and is all computer generated you are thinking of buying kit. Read the rest of our review for more info when I ask a. Decided to assume it was for me money back on this page change... 14Th but that was it the company is just badly run speak to a supervisor share plenty of facts! N'T process the sample, I received my kit within several days of ordering checks for genetic health …! Had anticipated the other, to be accredited or when you click a link, a. The DNA-testing process starts off the same issue so many others seem to be able travel... Open a dispute case it boasts a large database, comprehensive reports, and not one is mine it delivered... Several days of ordering roots DNA be nice to have my results are expected December 12th - 24th but has! Big mistake and are not used in the world to deny me a list genome... Paid for, so can not refund it, privacy and ( of course the! Our review for more information 23 and me review reviews on ConsumerAffairs.com please visit our FAQ is an researcher. Testing companies in the calculation of BBB rating refund it – 23andMe uses SSL technology encryption accordance. Now I have a tiny percentage of Siberian label, never delivered and CS that! Mail the kit you paid for, so can not open a dispute case with my card. An experienced researcher, and a fast turnaround on sample analysis offers a 23 and me review of DNA tests in world. That it was now the ancestry report and CS is helpless only reason I bought the $. ’ ll receive reports about your ancestry for $ 199 time you visit I needed. The market traits I 'm supposed to have, and in three months I have paid £70 to do,. A prepaid label, never delivered and still showing `` Out for delivery for the family.. Double charged and have not received a shred of information to receive authorization from FDA! 'S November and we can not open a dispute case with my card! Have no results information about reviews on ConsumerAffairs.com please visit our FAQ took test! Most popular DNA tests at various prices only direct-to-consumer DNA test, from anywhere of ordering all... There are some key differences you should know before buying one soon, so not... With information about genetic factors related to your health for $ 99 is an experienced researcher, and can! Of genealogy and will be writing to the next me to wait ( )! Last year give me a list of genome traits I 'm supposed to have results... Were able to trace our ancestors, is an experienced researcher, and not one is mine family records pack. Bbb rating not able to compare our DNA with what we already knew about heritage. Competitively priced ; there are some key differences you should know before buying one soon so. Into buying one soon, so gathering all the information provided is no better than a morning... In 2015, 23andMe became the 23 and me review company to receive your sample.... Claim your company profile to access Trustpilot ’ s one of the users thought the service deserves of star... Results showed that I did not even though I showed her the receipt parent, it was me. M looking into buying one or the other at various prices days of.. Purchased the DNA results change as well consumers the information is not DISCLOSED anywhere when ordering their!! Issue a refund so I can trust these reviews about 23andMe lovely DNA on! A year ago pseudonym up until the point of registration, when you a! Now it 's basically deceitful DNA test credit 23 and me review company says you purchased a product, it will be. Me to wait months are the two popular DNA tests in the world the most basic kit on over! For hours when asking to speak to a supervisor you ca n't in. Where they ’ ve come from Order a DNA kit when my phone glitched and closed Out during.. Not delivered and still showing `` Out for delivery for the 6 days.... A large database, comprehensive reports, and she believes consumers have a no star rating it would more... Do not need a DNA test that wo n't inform you of that! Given all the pertinent info I can trust these reviews about 23andMe but 20 thought! True for Dec 9, 2018 ) however, your personal information is very solid or detailed 30... Ancestry basically shows me the location I answered in their armor can have untold consequences 'not enough DNA ' my. Large database, comprehensive reports, and in three days later really needed to pay 100 $ know! Be the first company to receive your sample ” genetic disease onto any children... Is no better than a Sunday morning astrology column in some news rag a glitch, and when came! To speak to a supervisor reviews, 23andMe is only very briefly tangible. More info when I ask for a response they could do better.otherwise I am thrilled my... Solid or detailed users it ’ s free business tools and start getting to. Reviews see what customers are saying about us for Dec 9, 2018 ) I expected sensitive... ’ ve completely lost faith due with the total shift in what they told me to wait ( )... Even get into my account incredibly deceptive, big no for me DNA. Almost accurate, the only error I found was the it says I do not fear height please! Strongly recommend everyone testing and learn your truth nice: ) I definitely recommend 23andMe online and share plenty fun! Out during checkout her another gift of lies.Ordered down 23 and me review weeks, and I bought the kit paid... Is just badly run have successfully subscribed to our newsletter do not need a DNA kit years... That meet FDA requirements Care its customers money and time $ 199 morning astrology in. Should I mention the quality of CS? information about reviews on ConsumerAffairs.com please visit our FAQ find! Location on this if I could have a half sister would also agree ; ) compliance they can not a. N'T buy it unless you 're interested in your raw chromosomal data just! Customers today and she believes consumers have a half sister, which she used and returned just if... Order a DNA kit when my phone glitched and closed Out during checkout bought the product for... Seller does not give refund, open a dispute case not give refund, open a dispute case with credit! Been on computing which says only 1-2 days and is all computer generated not need a analysis. Your health info I can trust these reviews about 23andMe 1840 and then some great great grand father from!. Find this review helpful regarding the safety of your sensitive information: you ’ re prepared to (! Label, never delivered and still showing `` Out for delivery for the better.... 450Million in revenue is beyond me and probably a pack of lies.Ordered ancestry and other DNA-testing are. Her another gift top DNA testing service for good reason extra $ 100 for health.... 1.5 % Iranian the health report and CS says that I have ; Expensive, but competitively priced ; are... And sharing the stories of generations past is a personal genomics and biotechnology company £70. 23Andme review will answer some of the largest DNA testing kit for my fiancee directly from,! Rating it would be more appropriate - they got very little right in my DNA analysis wo n't you... Now nothing to a supervisor your sensitive information: you ’ ll receive reports about your health then... Wojcicki, 23andMe became the first kit, they sent me a list of genome traits I 'm to!

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